CUSTOMER CARE

At Rowan Homes, we'll look after you from the moment you meet us. In fact, we put the same level of care and attention into our impeccable service as we do building our beautiful new homes.

We always aim to be professional, supportive and efficient, with a dedicated team who'll ensure you feel informed and advised every step of the way.

CONSUMER CODE

The Consumer Code is the industry standard for good practice in the home building sector. It's designed to help and protect new home buyers - and at Rowan Homes we have adopted it in full.

The Code ensures that home buyers are treated fairly, know what service levels to expect, receive reliable information and know how to access speedy, low-cost dispute resolution.

For more information or to download a copy of the code, please visit consumercode.co.uk

OUR PROMISE

We promise to:

We'll always be open and honest in our dealings with you, providing help and information along the way.

We'll give you regular updates on the construction and legal completion of your home. All our new homes come with a comprehensive 10 Year Warranty.

We'll provide guidance on buying from us. We can even recommend local solicitors and financial advisors.

OUR WARRANTY

Designed for your peace of mind

For total peace of mind, all our homes come with a 10 year warranty. Rowan Homes works with contractors who provide a high quality build standard.

In the unlikely event that something does occur our comprehensive warranties will cover any structural or serious defects in your foundations, roof and other structural areas so rest assured that your purchase is in safe hands.